As anyone who has moved to New York from another city knows, customer service in this city is severely lacking. Maybe it's because everyone in a public service role is constantly surrounded by grossly successful people, or maybe they came here to follow their dreams and failed miserably. Perhaps they're just tired from their massive subway commutes, I don't know, but the fact of the matter is that peeps just aren't as grateful of your business as they should be. Here are some quick tips to the service industry of New York:
1) Try smiling. Studies have shown that smiling, even when you're not happy, will make you happier (by as much as 78%). Just try it. If you can't force a smile right away, try listening to some Loverboy before heading to work, it always puts a smile on my face AND reminds me that I'm not the only one working for the weekend.
2) Banter awkwardly. No one appreciates some quick, awkward banter in a check-out line like me. Some good topics are: the weather, how iPods are getting smaller and smaller, and what that crazy bitch Britney Spears has done lately. Did you hear she drunk dialed K-Fed on her birthday and begged him to come out and he said "someone has to be a responsible parent." Ha! Priceless.
3) Approach me and make me feel welcome. Look, I get that it's cool in New York to be aloof, but shoot, even the guy at Valentino was nice to me, and his success in the high fashion industry is probably directly correlated to how much of a snob he is! What I'm saying is, don't be too cool for your customers, at least try to seem like you care. Much like point number one, if you make the dishonest effort some little gem of decency and good customer service might be uncovered (as much as a ficticious 78%).
4) Would an occasional reach-a-round kill you?
Love always,
Marc
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1 comment:
Were you making fun of Loverboy? Are you laughing AT them? That won't do.
"As good as it gets, it ain't over yet!" That's a good lyric. I'm not kidding. I like that song.
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